TURNING SERVICE MANAGEMENT THEORY INTO REALITY

OVERVIEW One of the biggest challenges in business today is turning visions, strategies and ideas into a tangible reality that produces actual results. Many times people cannot effectively bridge the gap between what they desire and what is possible because those people perceive the gap to be too large. Oftentimes this statement is heard as […]

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The Bloom’s Taxonomy, else the Taxonomy of learning

We will begin by looking at the bloom’s taxonomy and why it is important to us as we begin the journey of IT service management. Benjamin Bloom (1913 – 1999) was an American educational psychologist who, with a team of other people, developed structure, through which educational objectives could be organized. Bloom categorized learning into […]

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