ITIL® PPO (Planning, Protection & Optimization)

5-day public or private CLASSTRAINER course


The ITIL® PPO (Planning, Protection and Optimization) course provides, tests and validates knowledge on industry practices in service management as documented in the ITIL® Service Lifecycle core publications.

The course and associated examination are free-standing and form part of the ITIL intermediate capability stream. It is one of the modules that leads to the ITIL® Expert Certificate in IT Service Management and carries a credit value of 4 points.


The ITIL® Certificate in Planning, protection and optimization (ITIL PPO) is intended to enable the holders of the certificate to apply ITIL® PPO practices during the service management lifecycle and specifically in the following key ITIL® process, role and function areas:

  • Capacity management
  • Availability management
  • IT service continuity management
  • Information security management
  • Demand management
  • Roles and responsibilities
  • Technology and implementation

Who should attend?

The course and examination are suitable for:

  • Individuals who require a deep understanding of the ITIL PPO Certificate in the Planning, Protection and Optimization processes and how they may be used to enhance the quality of IT service support within an organization
  • IT professionals who are working within an organization which has adopted and adapted ITIL and who need to be informed about, and thereafter contribute to, an ongoing service improvement programme
  • Staff involved in capacity management, availability management, IT service continuity management, information security management and demand management and who wish to enhance their role-based capabilities
  • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
  • Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules


Students wishing to attend this course and take the examination must fulfil the following requirements:

  •  Hold the ITIL Foundation Certificate in IT Service Management which
    must be presented as documentary evidence to gain admission
  • Attend an accredited training course
In addition, it is desirable that students have a basic IT literacy and around 2
years IT experience.


The ITIL PPO course is delivered in accordance with an accredited course syllabus and certification process. It combines tutorials, practical exercises and examination practice, reinforced through the trainers proven implementation track record.

The ITIL® PPO course will cover:

Introduction to planning, protection and optimization

An introduction to the core concepts and terminology used in the lifecycle stages that are related to planning, protection and optimization which include processes from service strategy and service design

Capacity management, availability management, IT service continuity management, information security management, demand management

The purpose, objectives, scope and importance of each process to generate business value Process policies, principles, concepts, activities, methods and techniques in relation to PPO practices and efficient use of process metrics

Planning, protection and optimization roles and responsibilities

Service roles and responsibilities and their relationship to PPO practices and
specific process roles and functions that are responsible for executing each
step of the process

Technology and implementation considerations

Technology and implementation considerations for planning, protection and
optimization and the relationship to other lifecycle stages, particularly
service design, service transition and service operation


Delegates will be issued with a course workbook, in-course hand-outs and
other relevant material.


The qualification is based on a 90 minute closed-book examination of 8 complex, scenario based multiple choice questions. Successful delegates will be awarded the ITIL Intermediate Qualification: Planning, Protection and Optimization Certificate.
The qualification is free standing, but also counts as 4 credits towards the ITIL Expert Certification.

Delivery Options

CLASSROOM-TRAINER (Public) – A public schedule of classroom based
training events
CLASSROOM-TRAINER (Private) – Onsite, private training courses for
individual organizations and their staff (contact us for a quote)
E-learning solution (CLOUD-TRAINER (DIY)) – Online Self Study courses
with mentoring support