ISO 20000 CERTIFICATION
ISO 20000 is an industry standard like ISO 2001:9008 it offers organizational certification. It shows IT how to manage and improve IT while establishing audit criteria. It also provides auditors with a documented standard to use for measuring IT compliance.
APPOLLO 13 BUSINESS CASE SIMULATION WORKSHOPS
This is an intensive interactive business simulation which addresses many of the obstacles to a successful change implementation. Real-life events from a failed and salvaged space mission form the backbone of this innovative simulation, where in order to be successful you must apply ITIL concepts and processes to the mission-critical situation.