It’s not only about knowing where to start, it’s also about proving how far you have come!
This Assessment Findings Report is not a Road Map; it is intended to answer the question, “Where Are We Now?” in terms of ITSM process capability and maturity.
It is a critical input to obtaining a consensus on both a vision & strategy for IT and a roadmap for adoption of IT service management.
Answering this question does not always result in an epiphany, but it is a critical baseline point for beginning an improvement journey.
The assessment process is a first step, and continued assessment must be part of the journey.
While comprehensive and deep assessments have an important role to play in transformation projects, there are times when a lighter approach to establishing a baseline or as a follow up assessment is more appropriate.
The CompsteBASELINE assessment approach is specifically relevant for a single site assessment with a narrow scope of processes to assess in relationship to:
The CompsteBASELINE will enable an organization to establish a gap and baseline assessment against best practices and rapidly identify a series of tangible improvement actions.
The CompsteBASELINE assessment approach and timing is as follows:
Following a CompsteBASELINE assessment, further consulting support can be provided to develop a prioritized roadmap and project approach.