We will begin by looking at the bloom’s taxonomy and why it is important to us as we begin the journey of IT service management. Benjamin Bloom (1913 – 1999) was an American educational psychologist who, with a team of other people, developed structure, through which educational objectives could be organized. Bloom categorized learning into 3 main domains as cognitive, affective and psychomotor.
Bloom’s Taxonomy helps categorize learning objectives and, from there, assess learning achievements.
The cognitive domain deals with a person’s ability to process information and use it in a meaningful way. Bloom identified six levels within the cognitive domain, from the simple recall of facts, through increasingly more complex and abstract levels of thinking.
Why is this important? Many popular certification exams – such as the ITIL 2011 exams – are based on Bloom’s Taxonomy. Understanding the Bloom level at which you will be tested and using appropriate study techniques greatly increases your ability to prepare yourself for the exams.
The ITIL 2011 Foundation use Bloom levels 1 and 2 type of questions
- Bloom 1 – knowledge – measures recall of terminology and specific facts
- Bloom 2 – comprehension – measures understanding of ideas and ability to translate or explain concepts
Effective learning and study techniques for learners taking Bloom levels 1 and 2 exams include:
- Take notes/rewrite notes (visual/kinesthetic) – highlight important points in color
- Reread course materials (visual/auditory/kinesthetic)
- Complete available study aids (visual/auditory/kinesthetic)
- Create and use Flash Cards (visual)
- Record notes, read notes aloud, discuss terms and concepts aloud (auditory)
- Create mnemonics to aid memorization (auditory)
- Partner Quizzing (verbal)
- Create simple mind maps and diagrams to tie terms and basic concepts to key topics (visual/kinesthetic)
- Read a composed document such as the Introductory Overview of ITIL V3 that provides a “big picture” perspective
The ITIL V3 Lifecycle and Capability modules exams use Bloom levels 3 and 4
- Bloom 3 – application – measures ability to use information in new ways to solve problems, predict results, tell how, when, where and why
- Bloom 4 – analysis – measures ability to distinguish between different parts, understand how parts fit together, identify causes, recognize hidden meanings, draw conclusions
Effective learning and study techniques for learners taking Bloom levels 3 and 4 exams include:
- Actively participate in class discussions, debates and assignments
- Use the SQ3R (Survey, Question, Read, Recite, Review) reading and study technique
- Create complex mind maps to tie terms, concepts, and activities to key topics (Visual/Kinesthetic)
- Practice mapping ITIL concepts to real world situations/problems
- Create inductive diagrams – diagrams that illustrate inductive reasoning which involves moving from observations to a theory
- Create deductive diagrams – diagrams that illustrate deductive reasoning which involves starting with a theory and confirming (or not) that theory
Despite its popularity, cramming doesn’t work when preparing to take an exam. Your mind needs time to assimilate new information. The best ways to ensure success on any exam are to (1) pay attention and participate in class, (2) take notes, and (3) use a variety of study techniques. The most effective techniques are those that reflect the Bloom level(s) of the exam you are taking and your personal learning style.
… and the journey continues